Our Work

My Pension ID: Revolutionising Pension Verification.

We partnered with myPensionID to modernise pension verification, enhancing security, efficiency, and user experience for pension holders.

My Pension ID

Client

Finance

Sector

Mobile App

Product

2024

Year

mypensionID App screens on a blue background

IDENTIFYING THE PROBLEM

Simplifying Pension Verification.

myPensionID (myPID) is committed to helping pension holders securely manage and verify their pensions while assisting providers in maintaining up-to-date member data. With over 107 countries activated and serving more than 100 pension providers, myPID offers a secure digital solution that eliminates the need for physical document certification, using biometric technology for rapid identity verification.


Despite its existing functionality, myPID’s original application required redevelopment to enhance user experience, integrate modern verification technologies, and resolve UX challenges. Users frequently reported difficulties with the selfie verification process, as well as needing to uninstall and reinstall the app to maintain functionality. To address these issues, myPID sought a streamlined, intuitive, and technologically refined application to better serve its users.

mypensionID app icons people
Two elderly people looking at a mobile phone
multiple phones showing the mypensionID app
a person using the MypensionID app on an iphone
mypensionID logo variation
mypensionID app icons
£37 BnUnclaimed pensions in the UK
1988Established since
107Countries
CRAFTING THE SOLUTION

Seamless Digital Pension Verification.

We fully redeveloped myPensionID’s mobile app, enhancing usability and integrating advanced ID verification. Our Phase 1 focus was delivering an MVP that streamlined registration and verification. We integrated IDVerse’s OCR solution, enabling users to upload identification documents seamlessly. Biometric selfie verification was added for enhanced security and authentication. Built in Flutter, the app ensures a smooth, cross-platform experience on iOS and Android.


To enhance security and maintain accurate pension records, we implemented a proactive alert system. Users receive periodic notifications prompting them to verify pensions flagged by myPID, ensuring that their linked pensions remain accurate over time.


A major feature of Phase 1 is the re-authentication mechanism, which enhances security when users update personal or pension details. When changes require verification, the system prompts users to retake a selfie, ensuring the legitimacy of any updates. This seamless process, managed by IDVerse, provides an added layer of protection while maintaining a frictionless experience for users.

mypensionID logo white on blueMypensionID App onboardingmypensionID verificationmypensionID app onboarding screenWelcome to pensionID appPensionID verification screenPension ID App passcode

FEATURES

myPensionID Features.

  • Digital scanning of personal IDs, including passports and driver’s licences.
  • Seamless integration with IDVerse OCR for automated data extraction.
  • Auto-population of user details, reducing manual input errors.
  • User-friendly help signposting for a smoother authentication experience.
  • Full integration with Target Professional Services’ backend solution.
  • ‘Remember Me’ functionality for effortless user reauthentication.
  • Built using Flutter, ensuring an efficient and scalable cross-platform experience.

MYPENSION ID

From the Design Team.

Since myPensionID already had an established brand identity, our focus was on enhancing their existing branding, refining their colour palette and typography, and introducing new UI elements to modernise the app’s look and feel. The primary goal was to ensure a clear and intuitive user experience, particularly considering the diverse age range of users.


By refining the UX/UI and prioritising accessibility, we delivered a user-friendly, visually appealing, and highly functional app that streamlines pension verification.


— Jake Charlton, Product Designer

Work with us sample 13 Mar

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