A Digital Transformation for Specialist Equipment Testing.

For over 40 years, SMH Products has been a global leader in manufacturing decontamination equipment, specialising in asbestos removal solutions. Operating across the UK, France, Finland, Australia, Spain, and New Zealand, SMH needed a scalable, digital solution to replace their outdated, paper-based testing system.

Their existing manual process presented major challenges:

• Multiple document versions, making it difficult to track and verify test results.
• Overlooked tests, leading to compliance risks and lost customer confidence.
• Lack of structured staff training, increasing errors in test execution.
• Client migration to competitors, due to inefficiencies in test scheduling and certification.
• No offline functionality, limiting testing efficiency in locations with poor connectivity.
  

SMH required a multilingual, digital testing system that would allow staff to work offline, automate validation processes, and improve client communication with real-time results and scheduled retests.

To meet SMH’s needs, we developed a fully integrated solution with a desktop application guiding staff through a structured test process. Offline functionality allowed test results to be stored locally and synced with the cloud when online. A cloud-based web portal centralised test data, equipment certification, and process management. Multimedia support, automated validation, and client email scheduling enhanced accuracy and compliance.

• Offline-capable desktop application, ensuring accessibility in all environments.
• Step-by-step guided testing, minimising errors and training gaps.
• Cloud-based portal for certification management, enabling easy access to test records.
• Automated validation of results, ensuring real-time compliance checks.
• Multilingual support, allowing global teams to use the system seamlessly.
• Automated email scheduling, notifying clients of test status and upcoming retests.